The Cost of Assault – Are Your Employees At Risk?

New York’s hotels became the target of negative press and unwanted legislative attention after the notorious 2011 assault on a hotel employee by Dominique Strauss-Kahn, then head of the International Monetary Fund. Despite the questionable outcome of that case, hotels in the Big Apple, Toronto, and other major cities wised up to the fact that their employees risk assault from irate, predatory, or unbalanced customers, and security cameras can’t cover every inch of a facility.

With costly employee assault claims on the rise, a number of New York hotels have turned to an RFID solution: a medic-alert type of emergency pendant that alerts hotel security and identifies the employee’s location. Some systems are tied in to security cameras, allowing security personnel to instantly view the cameras closest to the emergency site. A recent story in RFID Journal discusses the trend.

Other industries such as mining and healthcare are beginning to adopt RFID emergency locators, with the enthusiastic support of risk managers and legal advisors. As the saying goes, an ounce of prevention…

Can your business benefit from an RFID risk reduction program?

 

Photo © Nomad_Soul – Fotolia

Better Customer Service Drives RFID Use

Who hasn’t lost their keys at one time or another? For rental-car agency Sixt, headquartered in Germany, keeping track of car keys was a “key” part of customer service. Having to wait while keys were located for a specific vehicle was a major source of frustration for customers and employees alike. And the frustration didn’t stop there. Customers who disputed rental return times had no proof to back up their arguments. Employees who were told a car was ready for rental would often find that it was still being washed. No one was happy.

Sixt decided to try an innovative application of RFID, using UHF RFID tags on the vehicles’ key fobs. The RFID tags showed exactly where the keys were stored; they recorded check-out and check-in times; they could even track a car through the cleaning process. And the results? Customer complaints have dropped by 30%. Just as important, according to Alexander Boone, Sixt’s head of project and innovation management, employees are much happier. “The happiness of the employees at the branch has a positive impact on customer satisfaction.” Read the full story here at RFIDjournal.com: http://bit.ly/1qwzqza.

 

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Photo © kritchanut – Fotolia